Shipping & Order Information

 

📦 Shipping & Order Information

At NS HAIR, we pride ourselves on delivering premium textured extensions with speed, care, and transparency. Below you'll find everything you need to know about processing, shipping times, and what to expect when you place your order..


🖤 NS EXPRESS COLLECTION (Ready-to-Ship)

Our NS Express Collection is designed for quick delivery without compromising quality.

  • Processing Time: 1–3 business days

  • Shipping Time (U.S.): 2–5 business days via USPS or UPS

  • International Shipping: 5–10 business days depending on location

  • Once your order ships, you’ll receive an email with your tracking number.

Please note: Processing time is separate from shipping time.


NS LUXE & NS ELITE COLLECTIONS (Custom Hair Units)

Our NS Luxe and NS Elite Collections are crafted with premium hair, customized specifically for you.

  • Processing & Customization for WIGS: 10–15 business days

  • Processing & Customization for Bundles : 5-10 business days
  • Shipping Time (U.S.): 2–5 business days

  • International Shipping: 7–10 business days

Each unit is handmade and fully tailored to your order — this ensures you receive a flawless, high-quality wig designed to your specifications.

Please allow the full 10–15 business days before reaching out for updates, as each unit is made-to-order.


🪄 Order Updates & Tracking

You’ll receive a confirmation email once your order is placed, and another when it ships.
Tracking numbers may take up to 48 hours to update once your order leaves our facility.


💌 Lost or Delayed Packages

NS HAIR is not responsible for lost, stolen, or delayed packages once items have been shipped and marked as delivered by the carrier. Please contact the shipping carrier directly for delivery issues.


Cancellations & Changes

Because all Luxe and Elite orders are custom, cancellations or changes cannot be made once processing has begun.
If you need assistance with an Express order, please contact our support team within 24 hours of purchase.


📦 Pre-Orders & Backorders

Occasionally, certain styles or lengths may be available for pre-order. In this case, estimated processing and shipping times will be clearly stated on the product page.

🖤 Thank You

Every NS HAIR order is handmade with care and intention. Thank you for trusting us to deliver premium textured extensions that celebrate your beauty, texture, and power.


🌍 International Shipping

Yes, we ship worldwide!
We currently offer international shipping on our Essentials and Elite collections only.

💸 Flat Rate: $8
(Yes… just $8. We worked out a deal with our vendors. You’re welcome.)


🛍️ What to Expect After You Order

  1. Order Confirmation: You’ll receive an email confirmation within minutes of ordering.
  2. Processing: Give us 2 business days to prepare your order.
  3. Tracking Info: Once shipped, we’ll send your tracking number via email.
  4. Delivery: You’ll receive your hair in a beautiful, secure package—ready to install.

❗ Additional Notes

  • We do not ship to P.O. Boxes. Please use a physical address at checkout.
  • Once an order is placed, we cannot make changes or cancel it—please double-check all details before confirming.
  • All sales are final due to the nature of our products. For concerns, reach out to nshairrr@gmail.com

💬 Have Questions?

Our customer care team is happy to help.

At NS HAIR, quality and care come first. As CEO, I’m deeply passionate about giving you the best hair and the best service.

We respond fast  usually within the hour  and we’re always here to help. This is a safe space. Got questions? Text or call us anytime.

Your trust means everything.

Email us at infor@nshairr.com or DM us on Instagram @nshairr